✨POLICY WITH FLAVOR✨

Because just like our bundles — we keep things luxurious, consistent, and drama-free. Here’s everything you need to know before securing your crown.

🛒 Order Placement

Right now, we keep things simple — all orders go through our Contact Form.

  • U.S. Orders:
    Pay with Zelle or request a Squarespace Invoice (your call).

  • International Orders:
    Squarespace Invoice only, no exceptions.

💳Accepted Payment Methods

Zelle

  • No extra fees

  • Email: rawhairbykza@gmail.com

  • Fastest way to lock in your order

Squarespace Invoice

  • 3% service fee

  • Orders placed Thurs–Sat start processing Sunday

    💌 Please note: Holiday periods may delay processing slightly. We move fast, but quality takes time.

Afterpay / Klarna

  • 6.5% surcharge for financing

International Orders

  • Must be paid via Squarespace Invoice

  • 3.2% surcharge
    💌 Please note: Holiday periods may delay processing slightly. We move fast, but quality takes time.

💬Quotes/Pricing

We don’t do guesswork, we do precision.
When asking for a quote, drop the specific hair lengths you’re looking for so we can give you the real price, not an estimate.

⏱️Invoice Payment Timeframe

We don’t like to rush you, but we value your time and ours:

  • Invoices expire 30 minutes after being sent

  • Unpaid = canceled, no reminders

  • Need a new invoice? A resend fee applies

📦What We Need From You

To get your luxury bundles delivered flawlessly, we need:

  • Full Name

  • Email & Phone

  • Shipping Address

  • U-Part Wig Size (if you’re ordering one)

🚫 Final Sale Policy

All purchases are final sale due to the nature of raw hair and hygiene reasons.

If you experience any issues, contact us within 48 hours of delivery.
We’ll do our best to assist you.

Note: We are not liable for lost/damaged packages once shipped.
Contact DHL directly to file a claim.

📦Shipping & Handling

Your hair ships direct from our vendor, no middleman mess.
Want us to prep and style your order before shipping? Our $100 prep service can be added to your invoice.

🌍 We ship worldwide.

All packages ship via DHL Express, with tracking and signature required.

💇‍♀️ U-Part Wig Orders (U.S. Only)

  • Confirmation: 1–2 business days

  • Processing: 1–6 business days

  • Shipping: 3–5 business days via DHL Express

📬Other Orders(U.S. Only)

  • Confirmation: 1–2 business days

  • Processing: 1–5 business days

  • Shipping: 3–5 business days via DHL Express

🕐Customer Service Hours

We’re a small but mighty team running this luxury operation.
You can catch us:
Monday to Friday | 8:00 AM – 12:00 PM EST

DMs and emails outside of hours? We got you next business day.

⚠️Product Disclaimer

Our hair is the real deal, raw and from a single donor. That means every bundle has its own personality.
Slight variations in color and texture? That’s the beauty of authenticity.

❌Order Cancellation Policy

  • Cancelations allowed within 1 hour of ordering

  • After this time, orders enter processing

  • Cancelled invoice orders still incur the invoice processing fee

🧼Hair Care Instructions

She’s high quality, treat her accordingly:

  • Wash + deep condition immediately upon arrival (before your install!)

  • Use sulfate-free products, keep her moisturized, and wrap her at night